Got questions about delivery, tracking, or returns? We’ve got you covered. Find quick, clear answers to our most common shipping policies below.
How do I track my order?
Once your order ships, we will send you an email confirmation with a tracking link. You can also view real-time tracking details directly from your account dashboard under ‘Order History’.
What are your shipping rates and delivery times?
Shipping rates are determined by USPS. Standard delivery typically takes 3 to 5 business days. Priority shipping options are available at checkout and arrive within 2 to 3 business days.
Do you ship internationally?
No. Currently we only ship to the United States. International Shipping may be offered in the future.
Can I change or cancel my order after it’s placed?
Orders are processed and prepared for shipping almost immediately. If you need to change or cancel an order, please contact our support team via live chat or email within 1 hour of placement, and we will do our best to accommodate your request.
What is your return policy?
We offer a hassle-free 7-day return policy on all unused, unopened, and original-packaged non-customized items. Returns can be sent to 2400 Long Beach Blvd, Suite 505, Long Beach, CA 90806. Buyer is responsible for return shipping. Customized Items can only be exchanged in the event of material or printing defects.
FAQ Category
Products & Customization
Can I customize the colors and branding of the products?
Yes, absolutely! We offer extensive customization options for all our products. You can choose from our standard palette or provide specific hex codes/Pantone colors to match your brand identity perfectly.
What is the typical turnaround time for custom orders?
Standard customization orders typically take between 3 to 4 business days from design approval to shipment. Expedited processing is available for urgent deadlines upon request.
Is there a minimum order quantity (MOQ) for custom designs?
No. I am a small batch maker. I’ll make any quantity from 1 to 50.
Can I request a physical sample before placing a bulk order?
Yes, we highly recommend physical proofing for large-scale productions. We can produce a single customized prototype for a nominal fee, which is fully refundable upon final bulk order approval.
Do you offer design assistance if I don’t have ready artwork?
We certainly do! Our in-house design team is ready to help you prepare your assets. Whether you need format conversion, layout adjustments, or minor design updates, we have got you covered.